Cradle is an online calling service for your business that replaces your work phones and phone services. It allows you to take and make phone calls wherever you are, allowing you and your team to function more effectively and give your customers the delightful experience you want them to have.
Yes! We can work with you and your current phone service provider to port your phone number across to Cradle. Whilst this process is happening we can arrange for phone calls to be forwarded across to Cradle so you’ll get the benefits straight away!
Adding users is easily done online. You can add and remove users as your business grows, or as your peak periods for calling come and go. This way you’ll only be charged for the number of people you need to have make and receive calls.
Yes! Any numbers on paid accounts can be ported out. You can arrange this through your new phone service provider but get in touch with us first so we can give you the required porting details.
We can have you up and running on a trial within about 20 minutes. You'll use your Windows or macOS computer to make and receive calls! We recommend the use of a Jabra headset for the best quality calling possible.
No, but we have an integration with Sakari that allow you to do SMS. Get in touch with us and we'll help you get set up. You can still use the same number for SMS and calling (in most countries).
Getting your new phone service set up with Cradle takes about 5 minutes - that’s all - and you can be making your first phone call.
You can purchase phone numbers in New Zealand, Australia, the US, the UK, Canada and Ireland from right within the Cradle website. Some numbers require you to have a local address. We also have phone numbers in 80 other countries that we can arrange through our support team.
Yes! Cradle is a Jabra Premium Reseller, and Jabra products integrate seamlessly with Cradle’s offering to give you the best user experience possible. We'll help you choose the most appropriate headsets for your team and then supply them at competitive prices.
No, you shouldn’t. Most customers can get set up and running without needing any external help. Our team will guide you through setting up your new phone system. You might need to modify some of your router settings if some changes have been made to restrict your company’s network traffic. We can provide advice for this.
Cradle has all the normal things your current phone system has such as hunt groups (we call them roles) and IVRs (we call them voice menus), but we believe there is a better way. If we have confidence that we know who your caller wants to speak to, and we see that they’re available, we’ll try to connect them using our smart connect feature.
You can have as many numbers as you want to with Cradle. We have additional number costs if you’re using multiple numbers. If you’re thinking of using DDIs, we’d suggest trying Cradle for a while to start with - once our smart routing kicks in you might find you don’t need DDIs!
Cradle integrates with HubSpot and Xero for keeping your contact records up to date. We’re always looking at where to next, so if you’re interested in other integrations, please get in touch via our chat. For basic contact and user management, we integrate with Office365/MS Exchange and G-Suite.
A five minute phone call will use less than 2 MB of data, so even on small mobile data plans, you'll not need to worry about using heaps of data with Cradle.
Great question. We don’t support desk phone because (frankly) we think they’re not overly practical for the modern business. You can’t take them with you, they don’t link into the main tool you use at work (your computer), you can’t click to dial from a website and they have a host of other limitations. We think you’ll love Cradle’s desktop app once you’ve given it a spin for a week - why not have a go?
We hated voicemail. Let's face it - when did you last call your mobile voicemail box to clear those messages?
We have added voicemail transcription and we email you the message, so you can read it and listen to it!
When you call out with Cradle, we show one of your business numbers. If you have multiple business numbers, Cradle can be set up to show the most geographically close number to the number you’re calling.
Yes! You can call nearly every country in the world using Cradle. You just need to ask to have any countries you need to call enabled on your account.
Note, that calling China isn't possible using Cradle.
Yes. Cradle leverages a global network of carriers with points of presence close to wherever you are wanting to call, ensuring that your calls will be high quality and the caller won’t even know you’re not just down the road.
Sadly we don’t. We’re a business phone service so you’ll need to keep searching!
Our pricing is detailed on our pricing page, but it’s pretty easy to get your head around. For most businesses, it’s $55 to $70 per user for the phone system, domestic and international calling, all our core features as well as reporting. See our pricing page for more details. The lower plans require you to pay for your calls.