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The Full Cradle Feature Set

Cradle does all of the standard stuff you need from a business phone, plus a whole lot of awesome stuff that will make your customers and your team smile.

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HubSpot and Cradle side by side

Cradle does all the basics you expect from your phone system

Voice Menu Greetings

Customise an Auto Attendant or Voice Menu (IVR) to greet your callers.

Transfer your Callers

Transfer callers to someone else on your team who can help them.

Unlimited Concurrent Calls

Make and receive as many calls at the same time as you wish.

Apps for Everyone

Mobile (iOS, Android) and Desktop (macOS, Windows) app for your whole team.

Custom Recordings

Personalise your voice menu, voicemails and welcome greeting.

Ring Tones

Choose how you would like to be alerted when someone calls.

Shared Contacts

Access your G-Suite, Office 365, Xero and HubSpot contacts seamlessly.

Desktop Notification

Get notified with desktop notifications and answer calls with one click.

Role-Based Routing

Customise call routing based on each person's role or skillset.

Voicemail to Email

Get your voicemails sent to your email (we know you never check them anyway).

Business Hours

Customise how Cradle handles calls during and after hours. 

Call Recording (NEW)

Record all of your calls and play them back at a later time.

And we offer these great phone features

Multiple Routing

Route calls however you want to with Cradle's call routing tools.

Jabra Integration

Enjoy enhanced user experience with native integration with Jabra headsets.

Desktop to Mobile

Transfer a live call from your desktop to your mobile seamlessly.

Local Presence

Show your caller a local number and increase the likelihood that they'll pick up.

Out-of-Office

Cradle automatically changes your presence when you leave your office.

Priority Routing

Configure how calls get routed based on a user's priority to pick up.

Smart Presence

Cradle automatically sets your presence based on your environment and behaviour.

Enriched Caller ID

We'll give the person answering the phone call context so they can answer with confidence.

Smart Connect

Calls get routed to the most appropriate user based on past conversations.

And Cradle makes your life easier with these features!

Web Admin

Manage your phone system settings with the click of a button, no IT required.

G-Suite or Office 365

Sync with your existing G-Suite or Office 365 accounts for easy setup.

International Numbers

Create a global presence with a local number for each office.

Shared Numbers

Port your existing number, add and manage new numbers, all in one place.

Kiwi Support

Feel supported with our NZ based customer success team (email, chat, or phone).

Reporting 

Understand the performance of your team, see where you can improve, and make sure you're resourced correctly.

HubSpot Integration

Launch automation, track campaign effectiveness, improve your one source of the truth, all whilst talking to your customers.

Xero Integration

Click-to-call, activity tracking, shared contacts, and enriched caller ID

Shared Call Log

See entire history of a call on all your devices and across teams.

Typing at your computer with Cradle
We searched for a solution that was scalable to implement in any location around the world that provided our customers with the ability to connect with the right Spidertracks person at any time and Cradle has been able to deliver this and more!

- Dave Blackwell, Spidertracks

 

Cradle's just epic at a desk, man!

- James Rigden, Superette

 

We have become much more efficient at engaging with prospects who phone into the business and give them a great first impression.

- Stuart Wilkinson, Rightway

 

Okay, let's do this!

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