As well as rocking your customers' worlds with new features to help your team delight your customers, Cradle does all of the standard stuff you need from a business phone.
Cradle does all the basics your expect from your phone system
Voice Menu Greetings
Customise an Auto Attendant or Voice Menu (IVR) to greet your callers
Transfer your Callers
Transfer callers to someone else on your team who can help them
Unlimited Concurrent Calls
Make and receive as many calls at the same time as you wish
Apps for Everyone
Mobile (iOS, Android) and Desktop (macOS, Windows) app for your whole team
Custom Recordings
Personalise your voice menu, voicemails and welcome greeting
Ring Tones
Choose how you would like to be alerted when someone calls
Shared Contacts
Access your G-Suite, Office 365, Xero and HubSpot contacts seamlessly
Desktop Notification
Get notified with desktop notifications and answer calls with one click
Role Based Routing
Customise call routing based on each person's role or skillset
Voicemail to Email
Get your voicemails sent to your email (we know you never check them anyway)
Business Hours
Set a different routing scheme for during and after business hours
Call Recording (NEW)
Record all of your calls and play them back at a later time
And we offer these great phone features
Multiple Routing
Route calls however you want to with Cradle's call routing tools
Jabra Integration
Enjoy enhanced user experience with native integration with Jabra headsets
Desktop to Mobile
Transfer a live call from your desktop to your mobile seamlessly
Local Presence
Show your caller a local number and increase the likelihood that they'll pick up
Out-of-Office
Cradle automatically changes your presence when you leave your office
Priority Routing
Configure how calls get routed based on a user's priority to pick up
Smart Presence
Cradle automatically sets your presence based on your environment and behaviour
Enriched Caller ID
We'll give the person answering the phone call context so they can answer with confidence
Smart Connect
Calls get routed to the most appropriate user based on past conversations
And Cradle makes your life easier with these features!
Web Admin
Manage your phone system settings with the click of a button, no IT required
G-Suite or Office 365
Sync with your existing G-Suite or Office 365 accounts for easy setup
International Numbers
Create a global presence with a local number for each office
Shared Numbers
Port your existing number, add and manage new numbers, all in one place
Kiwi Support
Feel supported with our NZ based customer success team (email, chat, or phone)
Reporting (NEW)
Understand the performance of your team, see where you can improve, and make sure you're correctly resourced
