Cradle does all the basics your expect from your phone system

Voice Menu Greetings

Customise an IVR (Voice Menu) for each number or office

Call Transfer

Transfer immediately or make a warm introduction

Unlimited Concurrent Calls

Make and receive as many calls at the same time as you wish

Apps for Everyone

Mobile (iOS, Android) and Desktop (macOS, Windows) app for your whole team

Custom Recordings

Personalise your voice menu, voicemails and welcome greeting

Ring Tones

Choose how you would like to be alerted when someone calls

Shared Contacts

Access your G-Suite, Office 365, Xero and HubSpot contacts seamlessly

Desktop Notification

Get notified with desktop notifications and answer calls with one click

Role Based Routing

Customise routing scheme based on each person's role or skill

Voicemail to Email

Voicemail to Email

Get your voicemails sent to your email (we know you never check them anyway)

Business Hours

Set a different routing scheme for during and after business hours

Call Recording (COMING SOON)

Record all of your calls and play them back at a later time

And we offer these great phone features

Multiple Routing

Multiple Routing

Route calls however you want to with Cradle's call routing tools.

Jabra Integration

Jabra Integration

Enjoy enhanced user experience with native integration with Jabra headsets

Desktop to Mobile

Transfer a live call from your desktop to your mobile seamlessly

Local Presence

Show your caller a local number and increase the likelihood that they'll pick up

Out-of-Office

Cradle automatically changes your presence when you leave your office

Priority Routing

Configure how calls get routed based on a user's priority to pick up

Smart Presence

Cradle automatically sets your presence based on your environment and behaviour

Enriched Caller ID (NEW)

We'll give the person answering the phone call context so they can answer with confidence

Smart Connect

Calls get routed to the most appropriate user based on past conversations

And Cradle makes your life easier with these features!

Web Admin

Manage your phone system settings with the click of a button, no IT required

G-Suite or Office 365

Sync with your existing G-Suite or Office 365 accounts for easy setup

International Numbers

Create a global presence with a local number for each office

Shared Numbers

Port your existing number, add and manage new numbers, all in one place

Kiwi Support

Feel supported with our NZ based customer success team (email, chat, or phone)

Reporting (NEW)

Understand the performance of your team, see where you can improve, and make sure you're correctly resourced

HubSpot Integration (WHAT'S THIS?)

Launch automation, track campaign effectiveness, improve your one source of the truth, all whilst talking to your customers

Xero Integration (WHAT'S THIS?)

Click-to-call, activity tracking, shared contacts, and enriched caller ID

Shared Call Log

See entire history of a call on all your devices and across teams