All of the awesome stuff that will delight your customers and make your team more productive.
Customise an Auto Attendant or Voice Menu (IVR) to greet your callers.
Get notified with desktop notifications and answer calls with one click.
Transfer callers to someone else on your team who can help them.
Mobile (iOS, Android) and Desktop (macOS, Windows) app for your whole team.
Get your voicemails sent to your email (we know you never check them anyway).
Personalise your voice menu, voicemails and welcome greeting.
Access your G-Suite, Office 365, Xero and HubSpot contacts seamlessly.
Choose how you would like to be alerted when someone calls.
Record all of your calls and play them back at a later time.
Customise how Cradle handles calls during and after hours.
Make and receive as many calls at the same time as you wish.
Customise call routing based on each person's role or skillset.
Sync your contacts from Google Workspace accounts for easy setup.
Sync your contacts from Office 365 accounts for easy setup.
Show your caller a local number and increase the likelihood that they'll pick up.
Cradle automatically changes your presence when you leave your office.
Enjoy enhanced user experience with native integration with Jabra headsets.
Route calls however you want to with Cradle's call routing tools.
The call is automatically routed to the HubSpot account contact owner.
Cradle automatically sets your presence based on your environment and behaviour.
We'll give the person answering the phone call context so they can answer with confidence.
Calls get routed to the most appropriate user based on past conversations.
Transfer a live call from your desktop to your mobile seamlessly.
Manage your phone system settings with the click of a button, no IT required.
Create a global presence with a local number for each office.
Port your existing number, add and manage new numbers, all in one place.
Feel supported with our NZ based customer success team (email, chat, or phone).
Understand the performance of your team, see where you can improve, and make sure you're resourced correctly.
Launch automation, track campaign effectiveness, improve your one source of the truth, all whilst talking to your customers.
Click-to-call, activity tracking, shared contacts, and enriched caller ID
See the entire history of a call on all your devices and across teams.
Permanently block unwanted inbound numbers
Send calls to another mobile when no internet is available
Integration with Sakari SMS so you can send messages using your Cradle numbers
If someone has to be on hold, make it a little more pleasing.
