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Multiple routing

Multiple routing gives you flexibility when routing calls for multiple numbers. Not only making sure your calls are getting answered, but, answered by the right person at the right time. All fully customisable on the go by going to your Cradle dash board.

Smart Routing
100% customisable journeys
Set during hours and after hours rules
Use Cradle roles to route to different teams.

Easily set call routing based on unique numbers for teams in different geographic areas, or when you have unique numbers for different functions, such as sales and support, or you have direct dial numbers for specific team members.

Multiple routing is a fool proof tactic to ensure calls are being answered. If the person needed is not available, routing can ensure that the next most informed person can answer your customer. 


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