Pricing to suit your business
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FAQs
What is Cradle?
Cradle is an online calling service for your business that replaces your work phones and phone services. It allows you to take and make phone calls wherever you are, allowing you and your team to function more effectively and give your customers the delightful experience you want them to have.
What do I need to get going?
You only need your computer and a headset to get going with Cradle. You can also use your mobile to make and receive calls. To get started, request a trial meeting with us.
Can I keep my current number?
Yes! We can work with you and your current phone service provider to port your phone number across to Cradle. Whilst this process is happening we can arrange for phone calls to be forwarded across to Cradle so you’ll get the benefits straight away!
What number does the person I am calling see?
When you call out with Cradle, we show one of your business numbers. If you have multiple business numbers, Cradle can be set up to show the most geographically close number to the number you’re calling.
Can I make international calls?
Yes! You can call nearly every country in the world using Cradle. You just need to ask to have any countries you need to call enabled on your account. You will also have the local area code show up on caller id. Note, that calling China isn't possible using Cradle
Can Cradle supply headsets?
Yes! Cradle is a Jabra Premium Reseller, and Jabra products integrate seamlessly with Cradle’s offering to give you the best user experience possible. We'll help you choose the most appropriate headsets for your team and then supply them at competitive prices.
How many numbers can we have with Cradle?
You can have as many numbers as you want to with Cradle. We have additional number costs if you’re using multiple numbers. If you’re thinking of using DDIs, we’d suggest trying Cradle for a while to start with - once our smart routing kicks in you might find you don’t need DDI's.
What other systems do you integrate with?
Cradle integrates with FYI, XPM, MS Teams, HubSpot and Xero for keeping your contact records up to date. For basic contact and user management, we integrate with Office365 and G-Suite. We also integrate with the SMS platform Sakari. On our Professional and Enterprise plans, we offer an API and webhooks at the end of each call. These allow you to integrate your call records with other systems. You will need some software engineering help to get this working.
How long am I committed for?
We offer much better pricing if you commit to annual rolling contracts. You can cancel on either plan within the first 14 days without penalty, and on our monthly plan you can cancel with 30 days notice.
We are outside Australasia, do you have pricing for our market?
We accept customers from outside Australia and New Zealand when we believe you'll get great things from Cradle, and we can support your properly. If we do, we will price in your local currency or Euros or US Dollars.
Do you offer better pricing for larger organisations?
We do! If your team is larger than 20 people, we will build a custom plan to suit your business that maximises the value you will get from Cradle, without making you pay for a whole lot of things you won't use.
Can we trial Cradle?
Yes, we offer a trial. You can click try for free above to get started. Note that we have some KYC (know your customer) requirements that we may have to go through before we can give you a trial phone number.