Reduce response times and improve customer experience with Cradle. Consistently delight customers with outstanding support every time, from any device.
Measure data points that drive customer experience with our call analytics. Ensure that your team's time on the phones is translating towards your business goals.
Transfer calls with the click of a button on any device.
See staff availability anywhere with smart presence.
Connect the right staff to the right customers every time with our advanced routing features.
Put an end to a culture of not answering calls. Create accountability with Cradle’s flexible routing and have complete confidence that incoming calls are meant for the right person.
Make changes to your phone system yourself anywhere with our fully customisable web app.
Cradle is super simple to use. Fetch call records at an instant. Use call recordings to assist with staff training and drive voice & tone improvements.
Keep your team connected on any device. Cradle’s softphone is available on macOS, Windows, iOS & Android.
The Leading Integration For Support Teams
HubSpot’s Service Hub offers some of the best in class service tools to offer superior customer service to your customers.
Answer calls knowing who's on the phone, where they’re from and what the last interaction with your caller was.
Have all phone records consolidated with your existing contact information.