Answer every call with context
Support conversations move faster when your team knows who’s calling and why. Cradle gives support teams instant visibility into the customer behind each call, so issues can be understood quickly and handled with confidence — without asking customers to repeat themselves.
Capture every interaction automatically
Calls, recordings, and notes are logged automatically, creating a complete history of customer support interactions. This makes it easy to track recurring issues, pick up where others left off, and ensure nothing gets missed, even during busy periods or shift changes.
Reduce resolution times and improve consistency
With clear information available at the start of every call, support teams can resolve issues more efficiently and deliver a more consistent experience. Escalations are smoother, handovers are clearer, and customers feel listened to and supported.
Designed for high-volume support environments
Cradle fits naturally into fast-paced support workflows and integrates with the tools your team already relies on. Setup is quick, training is minimal, and the result is a calmer support team, better outcomes, and a more reliable experience for your customers.
