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Build better relationships, have more engaging conversations and improve client experience with Cradle.
Identify key metrics like time spent with each client, calls missed and high-demand periods to appropriately adjust your team to manage demand and improve NPS.
Enable your team with the tools to take ownership and reflect on their own performance with tailored user reporting
Transfer calls to the right person at a click of a button.
Use our advanced routing tools to connect your clients with the right team member.
Encourage collaboration with easy team calling to discuss off-the-cuff ideas.
Pick up the conversation where you left off. With a complete call history, enable your team to be able to offer the best possible service during their call.
Customise and improve your call experience using data from Cradle’s insights and analytics tools. Adapt to changes in your industry by quickly making changes to your phone system as and when you need to with our fully customisable web app.
Empower each member of your team to delight their clients with our smart routing features.
Keep your team connected on any device. Cradle’s softphone is available on macOS, Windows, Linux, iOS & Android.
Connect your clients directly with their contact owner for a personalised experience.
Answer calls knowing who's on the phone, where they’re from and what the last interaction with that person was.
Combine HubSpot’s advanced customer service tools and automations with Cradle to quickly adapt to your clients’ needs.