Support customers with clarity and confidence
Customer success is built on understanding context. With Cradle, every inbound and outbound call is automatically linked to the right customer, giving your team instant visibility into who they’re speaking with, what’s happened before, and what matters most right now. No more asking customers to repeat themselves or hunting for background mid-call.
Create a complete communication history
Calls, recordings, and notes are captured automatically, forming a single source of truth for customer conversations. This makes handovers seamless, follow-ups reliable, and long-term account management far more effective. Everyone on the team can see the full picture, even as accounts grow or change hands.
Resolve issues faster and strengthen relationships
When customer success teams spend less time tracking information and more time listening, outcomes improve. Cradle helps teams respond quickly, handle escalations with confidence, and proactively manage accounts — turning support moments into opportunities to reinforce trust and value.
Fits naturally into your customer success workflow
Cradle integrates with the systems your team already uses, making calling a natural part of your customer success process rather than a disconnected tool. Setup is simple, training is minimal, and the impact is immediate: smoother conversations, happier customers, and stronger retention.
