Turn conversations into action automatically

With Cradle and FYI’s AI tools working together, calls don’t stop when the conversation ends. FYI can automatically generate follow-up emails with clear action items and log time directly to timesheets, reducing manual work and missed tasks. This helps accountants stay organised, close loops faster, and get more done — without adding pressure or admin.

Smarter conversations, right from the start

Cradle helps firms deliver better client conversations with cloud-based calling that fits naturally into the way you work. Integrated with FYI, every inbound and outbound call is automatically captured, giving your team instant context and a clear view of client communication — without extra steps.

One clear record of every call

With Cradle and FYI working together, calls are logged automatically against the right client and user. Call details and notes are captured as the conversation happens, creating a reliable, searchable record that your whole team can trust — no manual logging required.

Visibility where it matters

Partners and teams get a clear picture of client interactions across the firm. Whether you’re reviewing recent conversations, picking up a follow-up, or understanding workload, everything sits exactly where you expect it — inside FYI.

Less admin, better conversations

By removing double handling and manual data entry, Cradle frees your team to focus on clients, not systems. The result is calmer workflows, more meaningful conversations, and stronger, more consistent client relationships.