Strengthen the relationships between your customers and your team, by connecting callers to the team member they normally talk to.
Connect With Customers
Let your customers skip the voice menu or receptionist when they call you. Cradle’s priority and role-based routing systems ensure calls always get directed to the right team member based on calling history with your team.
Make Changes With Ease
Need to make changes when a team member goes on leave? No problem. Update the routing in seconds through our easy to use admin portal, ensuring your callers can always get through to a helpful member of your team when they call you.
Customise Based On Your Needs
We know one size doesn’t always fit all. Set a unique set of rules for handling incoming phone calls for each of your numbers, offices, or team members.
Never Miss A Call Again
Cradle’s Smart Routing will give your team another tool to delight your customers on the phone.
Set a different routing scheme for during and after business hours.
Context when answering
Enriched caller ID synced with CRM data gives you all the info you need.
Need to connect to someone else? Transfer immediately or make a warm introduction.