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Smartly Route your calls

Strengthen the relationships between your customers and your team, by connecting callers to the team member they normally talk to.


Never Miss A Call Again

Cradle’s Smart Routing will give your team another tool to delight your customers on the phone.

Business Hours

Set different rules for how we handle your calls based on the time of day and the number your callers call. 

Context When Answering

Enriched caller ID synced with CRM data gives you all the info you need.

Call Transfer

Need to connect to someone else? Transfer immediately or make a warm introduction.

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"Because we can take our Cradle phone system with us everywhere we go, calls can be pushed to us in the office, at a coffee shop or overseas and this means our clients can get through to us more of the time."

Lighthouse Financials 

Connect With Customers

Let your customers skip the voice menu or receptionist when they call you. Cradle’s priority and role-based routing systems ensure calls always get directed to the right team member based on calling history with your team.

Cradle Smart connect screenshot

Make Changes With Ease

Need to make changes when a team member goes on leave? No problem. Update the routing in seconds through our easy to use admin portal, ensuring your callers can always get through to a helpful member of your team when they call you.

Cradle setting changing roles

Customise Based On Your Needs

We know one size doesn’t always fit all. Set a unique set of rules for handling incoming phone calls for each of your numbers, offices, or team members.

Cradle Routing screen shot

Want to try Smart Routing?

Get in touch with our team to get set up today!

Schedule a demo