Everything Cradle can do
From table-stakes calling to category-defining AI tools.
What you didn’t know you needed
The features customers didn’t expect from a phone system — but now can’t live without.
AI call summaries
Automatically generate concise summaries after every call.
AI call transcription
Automatically transcribe phone calls using AI.
FYI integration
Sync calls and AI insights directly into FYI for accounting practices.
HubSpot conversation intelligence
Push AI call insights directly into HubSpot.
HubSpot integration
Deep HubSpot integration for sales and support teams.
Post-call workflows
Automate actions after calls finish.
What sets us apart
Features for real teams and real workflows.
API access
Access call data via APIs and webhooks.
Desktop–mobile call handoff
Move live calls between desktop and mobile seamlessly.
Enriched caller context
See who’s calling and why before you answer.
NZ-based support
Local, hands-on support from people who know your business.
Single sign-on
Authenticate users via Google or Microsoft.
SLA-style visibility
Track unanswered and delayed calls.
Everything you’d expect — done properly
All the fundamentals, implemented properly and without compromise.
Business hours routing
Route calls differently based on your opening hours.
Call conferencing
Add additional participants to live calls, including external numbers.
Call reporting
Understand call volume and activity across your team.
Call transfers
Transfer live calls between users or numbers in multiple ways.
Concurrent calls
Make and receive multiple calls at the same time without line limits.
Desktop apps
Native desktop apps for macOS and Windows.
Fail-safe routing
Ensure calls are always delivered, even during issues.
Inbound calling
Receive inbound phone calls on Cradle numbers across desktop and mobile.
International numbers
Operate globally with international phone numbers.
Local phone numbers
Purchase and manage local phone numbers for your business.
Mobile apps
Native iOS and Android apps for calling on the go.
Number porting
Move your existing phone numbers into Cradle.
Outbound calling
Make outbound calls from Cradle using your business number.