Does Cradle integrate with FYI?

Yes. Cradle's FYI integration is included on every paid Cradle tier. Calls log themselves against the right FYI client, AI writes the follow-up summary into the activity feed, and voicemails are transcribed automatically. On FYI Elite with FYI AI, Cradle also drafts time entries against the right job. FYI is where Cradle's accounting workflow runs deepest. Read more at /integrations/fyi.

Does Cradle integrate with Xero Practice Manager (XPM)?

Yes. Cradle ships an XPM integration that logs calls against client records, surfaces client identity on inbound calls and supports click-to-call from XPM. Cradle's XPM work is shaped around the accounting workflow, daily client interactions, billable conversations, and the partner review at month-end.

Does Cradle integrate with HubSpot?

Yes. HubSpot calling, recording and (on Professional and Enterprise) HubSpot conversation intelligence are live on Cradle. Read more at /integrations/hubspot.

Does Cradle integrate with Karbon?

VXT already ships a Karbon integration. Cradle has Karbon on the roadmap. If a deep Karbon integration is decision-critical today, VXT is the option that already has it; if FYI, XPM or HubSpot is your main practice tool, Cradle's accounting workflow depth is the bigger factor and Karbon arrives later.

How does pricing compare?

Cradle publishes three tiers (Standard, Professional, Enterprise) priced per user per month, each with a calling credit included. VXT publishes a single per-user price, with phone numbers and add-on products billed separately. VXT bundles unlimited domestic calling; Cradle uses a call-credit model. For most firms the practical monthly bill ends up close, so model your last three months of calls against each bundle rather than comparing list prices column-by-column. Cradle pricing is at /pricing; VXT pricing is at https://vxt.ai/pricing.

Which has more capable AI features?

Both ship AI call summaries and transcripts. VXT includes them on every paid tier; Cradle includes them on Professional and Enterprise but not Standard. Where Cradle pulls ahead for accounting firms is the destination: AI summaries land directly inside FYI activity feeds, against the right client, and on FYI Elite with FYI AI, Cradle drafts time entries against the right job. VXT's AI summaries log into the legal PMS tools VXT integrates with (Clio, MyCase, Smokeball, Filevine, LEAP, Actionstep), a real advantage if you run a legal stack, less relevant for accounting firms.

Can I keep my existing phone numbers if I switch from VXT or another provider?

Yes. Cradle ports numbers from major New Zealand carriers including Spark, One NZ and 2degrees. Porting typically takes around two weeks. Our onboarding team handles the LOA paperwork and the carrier liaison end-to-end.

What does the first conversation with Cradle look like?

A 30-minute demo. We walk through how Cradle would run in your firm, what the FYI, XPM or HubSpot integration would look like for you, and what porting your existing numbers takes. By the end of the call you'll know what setup involves and whether Cradle's the right fit. VXT is also demo-led; the primary CTA on every page is "Get a free demo", so the entry point is the same for both vendors.

What if I'm currently on VXT?

If you're happy on VXT, stay on VXT, it's a strong product, especially for law firms. If you're on VXT and your firm runs on FYI, XPM or HubSpot and the integration gap is hurting, get in touch. We'll model what migrating looks like, including porting your numbers and bringing your team across with minimal disruption.

Headline prices are close. Cradle includes a calling credit on each tier; VXT bundles unlimited domestic calling. For most firms the practical bill ends up similar, so the cleanest comparison is to model your last three months of calls against each bundle, not stare at list prices.

Which is better if I run Clio, Smokeball or another legal PMS?

Recommendation: VXT, today. Legal-specific PMS integrations (Clio, MyCase, Smokeball, Filevine, LEAP, Actionstep) are where VXT focuses. Cradle's strongest fit is accounting, not legal.

Which is better if I run Karbon and nothing else?

Recommendation: VXT, on the Karbon front. VXT already ships a Karbon integration; Cradle has Karbon on the roadmap. If you also run FYI, XPM or HubSpot, weigh Cradle's accounting-workflow depth against the Karbon timing before deciding.

Which is better if I'm a New Zealand firm without a current CRM or PMS?

Recommendation: demo both. Both companies are New Zealand-born; the deciding factors are vertical fit (accounting-led Cradle vs law-firm-led VXT) and the rest of the stack you plan to add. If you're heading toward FYI, XPM or HubSpot, Cradle's accounting integrations are the stronger pick. If you're heading toward Clio, MyCase or Smokeball, VXT's legal PMS coverage is hard to beat.

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Comparison

Cradle vs VXT: cloud phone system comparison for AU and NZ accounting firms

VXT is a strong cloud phone system, especially for law firms. Here's an honest comparison for accounting and professional-services firms in Australia and New Zealand, where the differences sit, where each tool fits best, and where they're genuinely the same.

Last verified: 15 May 2026

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FYI accounting workflow shipped today·AU and NZ support hours·Demo-led setup with no reseller

Built for accounting

FYI, Xero Practice Manager and HubSpot are all live on every paid Cradle tier. Cradle ships the only FYI integration of the two products, with AI summaries posting into the FYI activity feed and time entries drafting on FYI Elite with FYI AI.

AI inside the practice tool

AI call summaries and voicemail transcripts land in FYI activity feeds the moment the call ends. On FYI Elite with FYI AI, time entries draft against the right job.

Where VXT wins

If you're a law firm running Clio, MyCase, Smokeball, Filevine, LEAP or Actionstep, VXT's integration depth is hard to beat, and they offer team chat and an AI meeting notetaker as discrete products.

Click around, it's interactive

Try Cradle in your browser

Click through the call log, in-call screen, messages and settings. Every contact-bearing row shows the FYI, XPM and HubSpot badges, see what Cradle running inside your practice tools looks like before you book a call.

Sarah Mitchell

+64 9 555 0101