Customise the Group voicemail recording

Every time a call is put through to a Group, and it is not answered by anyone in that* Group*, an appropriate Cradle voice recording will be played by default. You can replace the default message with your own personalised recording.

Create Your Recording

There are three ways to add a recording, all in the same place in the admin site:

• Create from text – type your message, or start from a ready-made script that Cradle fills in with your company name and the group's name. Choose from a range of natural voices, preview the audio, and save. No microphone or files needed.
• Record – record the message in your browser using your microphone.
• Upload a file – browse or drag and drop an existing recording. Files must end with a .mp3 or .wav extension and be less than 10 MB. If your recording is not in these formats you must convert it (do not change the file extension as this will not work).

Group Voicemail

If a person calls during hours and is put through to a Group (e.g., the sales team), but no one in that* Group* is available to answer, the caller will be put through to voicemail. To set your custom voicemail message, follow these steps in the admin site:

1. Click on Groups and click the* Group* card for the group you want to update.
2. Add your recording in the voicemail section: browse or drag and drop, or use the Record or** Create from text** buttons below the upload box.
3. Enter or update the email address of the person who should receive the voicemail.
4. Repeat steps 1 to 3 for each Group in your account.