Troubleshooting
Is Cradle online?
Check Cradle's live system status, current incidents, and recent uptime.
Legacy Help Docs
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If calls aren't going through and you're not sure whether the issue is on our side, check Cradle's live status page.
Tip
Open status.cradle.io for current incidents, scheduled maintenance, and recent uptime across calling, messaging, and the admin portal.
You can also subscribe on the status page to get email updates the moment we open or update an incident.
If status.cradle.io shows everything healthy but you're still having trouble, see Cradle says I'm offline or email help@cradle.io.