Customise the Rule voicemail recording

Every time a call is made to any Rule outside of business hours and only Voicemail is selected, an appropriate Cradle recording will be played by default. You can replace the default message with your own personalised recording.

Create Your Recording

There are three ways to add a recording, all in the same place in the admin site:

• Create from text – type your message, or start from a ready-made script that Cradle fills in with your company name and business hours. Choose from a range of natural voices, preview the audio, and save. No microphone or files needed.
• Record – record the message in your browser using your microphone.
• Upload a file – browse or drag and drop an existing recording. Files must end with a .mp3 or .wav extension and be less than 10 MB. If your recording is not in these formats you must convert it (do not change the file extension as this will not work).

Setting the Rule Voicemail

When a user calls a number it will be directed to a Rule. If that Rule has voicemail for any of during hours, after hours, or 24/7 a Cradle default voicemail will be played. To set your personalised voicemail, follow these steps in admin.cradle.io:

1. Click on Rules.
2. Click the Rule card for the rule with a voicemail.
3. At the bottom, select during hours, after hours, or 24/7 as appropriate.
4. Make sure voicemail is selected.
5. Add your recording: browse or drag and drop onto the upload box, or use the Record or** Create from text** buttons below it.
6. Enter the email for any voicemails for that rule to be emailed.
7. Repeat steps 2 to 6 for all of your Rules.

For an after-hours voicemail, Create from text starts with a script that already includes your business hours, so callers know when to expect a call back.