Changing your name or email

Cradle doesn't have its own profile editor for your name or email. It reads those from your Google Workspace or Microsoft 365 work account, the same account you sign in with. To change either, change it in Google or Microsoft, and Cradle picks the change up the next time it syncs.

Cradle doesn't pull in user profile photos.

How it works

When you sign in to Cradle, Google or Microsoft hands Cradle two things from your work-account profile:

• Your display name, the name shown to your teammates and on caller-ID screens inside the app.
• Your primary email, the address used as your Cradle identity.

Cradle stores a local copy so the app starts up fast, then refreshes against Google or Microsoft when you sign in.

Changing your name (Google Workspace)

1. Go to myaccount.google.com → Personal info → Name and edit.
2. If your organisation has locked profile fields, your IT admin makes the change for you.
3. Sign out of Cradle and sign in again to pull the change through.

Changing your name (Microsoft 365)

Microsoft 365 names a user by First Name and Last Name fields in the Microsoft admin portal. If either of those is blank for a user, Cradle ends up with no name to show, and it'll reset every time the user signs in.

If your name in Cradle is blank or keeps reverting:

1. Ask your Microsoft 365 tenant admin to open the Microsoft admin centre, find your user, and set First name and Last name. This step has to be done by an admin, not by you.
2. Once those fields are populated in Microsoft, sign out of Cradle and sign in again. Your name will pull through and stay populated.

If you want to update your name later, the same path: ask your tenant admin to edit First Name / Last Name in the Microsoft admin centre, then sign in to Cradle again.

Changing your email

Talk to Cradle support before you change a user's email in Google or Microsoft. Every time.

Email changes look small, and they're not. Your Cradle identity is keyed to the user ID Google or Microsoft handed us when the account was first set up, and that ID can desync from a new email address. Get the sequence wrong and the user can no longer log in.

The risky changes, all of which need a Cradle support ticket raised before you do anything in Google or Microsoft:

• Updating one user's primary email (spelling fix, alias change, name change after marriage). The IdP user ID and the Cradle user record can drift apart. Don't update the email in Google or Microsoft first and assume Cradle will catch up.
• A tenant-wide domain rename (every user's email changes at once, for example after a rebrand or acquisition). Same risk multiplied by every user in the org.
• Disabling a user and re-creating them with a new email. Don't do this. The Google or Microsoft user ID for the new account collides with the old one in Cradle's records, and the user can't log in.

In all three cases, email help@cradle.io first. We'll coordinate the change end-to-end so identities stay matched.

For a customer who's left the company and a replacement needs a fresh Cradle account under a different email entirely, that's a different shape: ask your Cradle admin to deactivate the old user in the admin portal and invite the new person under their new email. The admin portal handles that path cleanly without the IdP-ID collision risk.

If the change hasn't appeared

• Sign out and back in. Cradle pulls fresh profile data on sign-in. See Signing out and switching accounts for the Logout and Clear Data route.
• Microsoft 365: confirm First Name and Last Name are set on the user. If your name in Cradle keeps reverting to blank, the tenant admin needs to populate those fields in the Microsoft admin centre.
• Check the change actually stuck in Google or Microsoft. Visit myaccount.google.com or your Microsoft admin centre and confirm the new value is showing there first. If it isn't, Cradle won't have anything to pull through.

Related

• Signing into the Cradle desktop app
• Signing out and switching accounts
• I can't sign in to Cradle