Integrations
Disconnecting and uninstalling HubSpot
How to disconnect the HubSpot integration or uninstall the Cradle app, what happens to your call history, and what to know if you reconnect later.
If you're moving away from HubSpot, switching to a different HubSpot portal, or just need to pause syncing while your team reshuffles permissions, you can disconnect the integration from the admin portal.
How to disconnect
- Sign in to the admin portal at admin.cradle.io.
- Open Integrations.
- Open the HubSpot integration. You'll see two ways to disconnect:
- Disconnect all at the top of the page removes every linked HubSpot portal in one go.
- Disconnect this connection appears under each linked HubSpot portal if you only want to remove a specific one (handy when you have more than one portal connected and want to keep the rest).
If you can't see a disconnect option, you may not have admin access to your Cradle account. Ask whoever set Cradle up for your organisation to do this for you.
Disconnecting from Cradle also uninstalls the Cradle app from that HubSpot account: it disappears from your HubSpot Connected apps list and stops receiving updates from HubSpot. There's nothing extra to clean up on the HubSpot side.
Uninstalling from the HubSpot side
You can also remove Cradle from within HubSpot:
- In HubSpot, open Settings, then Integrations, then Connected apps.
- Find Cradle, open its actions menu, and choose Uninstall.
Uninstalling from HubSpot revokes Cradle's access immediately, so calls stop logging straight away. Cradle can't tell that this happened on the HubSpot side, so the integration will still show as connected in the admin portal until you disconnect it there too. If you've uninstalled in HubSpot, finish up by disconnecting in the Cradle admin portal (steps above) so the integration doesn't sit in an error state.
What happens when you disconnect or uninstall
- Existing call logs stay where they are. Calls that Cradle already wrote to HubSpot contacts (engagements on the activity timeline) aren't removed. They stay on the HubSpot contact for as long as HubSpot keeps them.
- New calls stop logging to HubSpot. From the moment you disconnect, calls made or received in Cradle won't appear on HubSpot contacts.
- SMS messages stop logging too. New Cradle SMS sent or received while disconnected won't show up on the matching HubSpot contact.
- Contact lookups stop using HubSpot. Cradle won't pull contact details from HubSpot to show on incoming calls. If HubSpot was the only source for a particular contact, that contact will come through as just a phone number until you reconnect or add them to another connected system.
- Nothing is deleted from HubSpot. Cradle doesn't remove contacts, companies, properties, or logged activity on the way out. The Cradle fields it created (such as Last contacted) stay on your records with their last values.
- Your Cradle call history is unaffected. Calls stay in your Cradle call log regardless of the integration.
- Cradle stops holding access to your account. The connection's access credentials are removed from Cradle when you disconnect.
If you reconnect later
You can reconnect any time from the same admin portal page. After reconnecting:
- New calls and SMS log to HubSpot again from that point forward.
- Cradle starts syncing contacts from HubSpot again. HubSpot contact changes come through within minutes once you're reconnected.
- Calls and messages that happened during the disconnected period won't be backfilled. They stayed in your Cradle call log but won't appear on the HubSpot contact retroactively.
If your integration was knocked offline by a permissions change on the HubSpot side (rather than you choosing to disconnect), see Reconnecting after a permissions change.