Integrations
Disconnecting HubSpot
How to disconnect the HubSpot integration, what happens to your call history, and what you need to know if you reconnect later.
If you're moving away from HubSpot, switching to a different HubSpot portal, or just need to pause syncing while your team reshuffles permissions, you can disconnect the integration from the admin portal.
How to disconnect
- Sign in to the admin portal at admin.cradle.io.
- Open Integrations.
- Open the HubSpot integration and choose the disconnect option.
If you can't see a disconnect option, you may not have admin access to your Cradle account. Ask whoever set Cradle up for your organisation to do this for you.
What happens when you disconnect
- Existing call logs stay where they are. Calls that Cradle already wrote to HubSpot contacts (engagements on the activity timeline) aren't removed. They stay on the HubSpot contact for as long as HubSpot keeps them.
- New calls stop logging to HubSpot. From the moment you disconnect, calls made or received in Cradle won't appear on HubSpot contacts.
- SMS messages stop logging too. New Cradle SMS sent or received while disconnected won't show up on the matching HubSpot contact.
- Contact lookups stop using HubSpot. Cradle won't pull contact details from HubSpot to show on incoming calls. If HubSpot was the only source for a particular contact, that contact will come through as just a phone number until you reconnect or add them to another connected system.
If you reconnect later
You can reconnect any time from the same admin portal page. After reconnecting:
- New calls and SMS log to HubSpot again from that point forward.
- Cradle starts syncing contacts from HubSpot again. HubSpot contact changes come through within minutes once you're reconnected.
- Calls and messages that happened during the disconnected period won't be backfilled. They stayed in your Cradle call log but won't appear on the HubSpot contact retroactively.
If your integration was knocked offline by a permissions change on the HubSpot side (rather than you choosing to disconnect), see Reconnecting after a permissions change.