Cradle

Getting started

Uninstalling and reinstalling Cradle

How to remove the Cradle desktop app cleanly on Windows, macOS, and Linux — and how to reinstall if you're starting fresh.

You generally don't need to uninstall Cradle to fix a problem — clearing local credentials or quitting and reopening sorts most issues. But if you want a clean slate, here's how.

Before you start

  • Sign out first (Help menu → Logout and Clear Data). It clears stored credentials so a future reinstall starts fresh.
  • If you're troubleshooting, try What do I do if Cradle won't log in? before nuking the install — most "broken" symptoms don't need a reinstall.

Uninstall — Windows

  1. Open Settings → Apps → Installed apps.
  2. Find Cradle in the list.
  3. Click the three-dot menu next to it, then Uninstall. Confirm.
  4. To remove leftover settings (optional), open File Explorer and delete %AppData%\Cradle.

Uninstall — macOS

  1. Open Applications in Finder.
  2. Drag Cradle to the Bin.
  3. Empty the Bin.
  4. To remove leftover settings (optional), delete these two folders:
    • ~/Library/Application Support/Cradle
    • ~/Library/Logs/Cradle

You can paste those paths into Finder via Go → Go to Folder (or Cmd + Shift + G).

Uninstall — Linux

The command depends on how you installed Cradle.

  • .deb (Ubuntu, Debian): sudo apt remove cradle
  • Fedora, RHEL, openSUSE: delete the AppImage file you launched from. There's no first-party .rpm package to uninstall.
  • AppImage: delete the AppImage file from wherever you saved it.

To remove leftover settings (optional), delete ~/.config/Cradle.

Reinstall

Once Cradle is gone:

  1. Open the Cradle install page from your invitation email, or ask your admin for the link.
  2. Download the installer for your operating system.
  3. Run the installer (Windows, Linux) or drag Cradle into Applications (macOS).
  4. Open Cradle and sign in as normal — see Signing into the Cradle desktop app.

What you should see

The fresh install opens to the welcome screen with no cached account. Signing in with your work account brings back your dial pad, contacts, and recent calls — Cradle stores most of that online, so a reinstall doesn't lose your history.

If it doesn't work

  • Windows says it can't uninstall. Make sure Cradle isn't running. Open Task Manager, end any Cradle processes, then uninstall again.
  • macOS says Cradle is in use. Same — quit Cradle from the Dock first (right-click → Quit).
  • The reinstall signs you straight back into the wrong account. Sign out via Help → Logout and Clear Data, then sign in again with the right account. See Signing out and switching accounts.

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