Desktop app
SMS availability today
Which countries, devices, and number types support Cradle SMS right now, and what's on the roadmap.
Cradle SMS is rolling out in stages. Here's what works today, and what's coming.
What works today
| Item | Available |
|---|---|
| Australia (AU numbers messaging AU mobiles) | Yes |
| United Kingdom (UK numbers messaging UK mobiles) | Yes |
| New Zealand | No |
| Cradle desktop app (Windows and macOS) | Yes |
| Cradle iOS app | No, planned for mid-2026 |
| Cradle Android app | No, planned for mid-2026 |
| Sending from your existing voice number | No, see Why does my Cradle SMS need a separate number? |
| Sending across countries (e.g. AU to UK) | Not supported, see below |
SMS in New Zealand
SMS isn't available on New Zealand numbers today. We'll update this article when that changes. If you have a New Zealand number and need to send a text right now, your options are to use an AU or UK Cradle SMS number where it makes sense, or contact your customer by call or email.
Coming mid-2026: WhatsApp Business, which works across regions including New Zealand. If you want a messaging channel for NZ customers in the near term, WhatsApp is the path. See WhatsApp Business for the rollout.
Cross-country sending
We recommend keeping SMS within the same country as the Cradle number you're sending from. AU numbers should message AU mobiles, UK numbers should message UK mobiles.
A cross-country send might still go through, but it isn't a supported flow, and Cradle support can't help diagnose delivery problems on cross-country messages. See Why is this number greyed out? for what the desktop app does when it spots a recipient that's not in the same country.
Mobile apps
SMS on Cradle iOS and Cradle Android is on the roadmap for mid-2026. Until then, send and reply to SMS from the desktop app.
Getting SMS turned on
SMS is enabled per Cradle number, not per user. An admin needs to log a request with Cradle support to turn SMS on for a specific number. See Getting SMS switched on for a Cradle number.