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Letting people choose their caller ID

Let people choose which of your numbers a call shows, including the number the person they're calling last rang, and see how Cradle picks the number.

Important

Outbound caller ID is switched on per organisation. If you'd like it, contact Cradle support.

With outbound caller ID on, admins can turn on Choose caller ID for the people who need it. Before they make a call in the Cradle desktop app, those people can choose which number the call shows:

  • Any of your organisation's numbers. Handy when someone works across offices or brands.
  • The number the person they're calling last rang. If a client rang your Sydney number, returning the call can show the Sydney number, so the client recognises who's calling back.

Nothing changes for anyone unless they choose. People without Choose caller ID, and anyone who doesn't make a choice, keep showing their usual number.

How Cradle picks the number

When someone makes a call, Cradle shows the first of these that applies:

  1. The number they chose for this call, if Choose caller ID is on for them and the number belongs to your organisation.
  2. The number the person they're calling last rang, if they asked for it, Choose caller ID is on for them, and you still have that number.
  3. Their default caller ID or local presence numbers, matched to where they're calling.
  4. Your organisation's main number.

If a chosen number can't be used (for example, it's been removed from your account), the call still goes ahead, using the next number in the list.

Turning it on for one person

  1. In the Cradle admin portal, go to People and open the person.
  2. In the Caller ID card, turn on Let them choose the caller ID for each call.
  3. Click Save.

The switch only appears for full users, because the number is chosen in the Cradle desktop app.

Turning it on for everyone

  1. In the admin portal, go to People and click Settings at the top of the page.
  2. The People settings table has a row for each person and a column for Choose caller ID, with a switch for each person. Each switch saves as soon as you flip it.
  3. To change everyone at once, click the ⋯ beside Choose caller ID and choose Turn on for all or Turn off for all, then confirm.

The number beside the column name shows how many people have it on. People you add later start with it off, so turn it on for them when you add them.

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